You are experiencing a super common scaling bottleneck! You don't need a full-time in-house admin yet to fix this. Here are 3 ways to streamline your inbound call workflow right now:
- Use a Business VoIP with "Missed Call Text-Back" (we use Dialpad): Stop using your personal cell as the main line. If you miss a call while tied up, set your business phone system to instantly text them: "Hey! I'm on a job site. To get your fence estimate scheduled, grab a time here: [Your Jobber Request Link]". Fast texts stop them from calling your competitors.
- Hire a Virtual Answering Service: Pay a fraction of an admin’s salary for a live virtual receptionist to answer on the first ring. Train them to fill out your Jobber Request Form on the phone with the customer so qualified leads land straight in your queue.
- Turn on Jobber Online Booking: Allow leads who fill out your form to pick an available assessment slot directly on your sales rep's calendar. This eliminates the manual scheduling back-and-forth entirely.
Pro Tip: Add your Jobber Request link to your Google Business profile and your voicemail greeting so callers can self-serve 24/7!
