How do you deal with damage to your client's property?
Business owners try their best to avoid it but it happens and that's okay! Most importantly, it's how you respond and resolve these situations.
Forum Discussion
I can totally understand going through a situation like this. Mistakes and accidents happen but its all about how you handle it in the moment.
Last year, one of my cleaners was filling a mop bucket and walked away, completely forgetting about it. She called me in a panic once she realized what had happened. The damage was extensive and she felt absolutely terrible.
I reassured her, told her to start doing what she could to manage the mess and I headed there right away. On the way, I called the client to let them know what had happened and that id give them a proper update once I arrived.
When I got there, I took detailed photos and notes and immediately filed an insurance claim. I took full responsibility and kept communication open with the client throughout the process.
They were understandably upset, but because of the way it was handled - with honesty, fast action, and accountability - they were surprisingly understanding. We still clean for them to this day.
This is exactly why we carry insurance, and why staying calm and problem solving right away is key. Things can and will go wrong but how you show up in those moments is what really builds trust
