How Often do You Enforce the Fine Print?
In our contracts, it clearly states that if the scope changes and we are not able to do the visit, or if we are sent away for reasons outside of our control we will charge them $300 (for reference ou...
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I don't think I ever enforce the fine print unless someone is blatantly being disrespectful or they show a pattern of wasting our time (like a customer who always forgets to unlock the gate so we can service their property). It's easier for me to justify since our service is a lower ticket item than yours.
For your situation, did you require a deposit up front to get the materials ordered before going onsite? Maybe in those situations the deposit could be "nonrefundable" or its added as a credit for a future project so you still keep some of the money instead of losing that money because you couldn't complete the project.