Yes agree. The difficult part is that owners often know they’re the bottleneck, but they don’t know which task to remove first.
Lead generation is a good example. A lot of owners manually check Facebook groups, answer messages and chase opportunities themselves. It works until they get busy, then prospecting stops and the pipeline dries up again.
I’ve been working on automating that specific part so the owner only needs to respond when someone nearby is already looking for their service. Removing even one repetitive task can make it much easier to focus on quoting, hiring and actually running the business.