What’s your #1 rule for documenting a job before work starts?
Photos? Detailed notes? Customer sign-off?
What’s one thing you always make sure to document before you start a job?
Forum Discussion
It's not something that I necessarily document every single time but something I tell every client, is that I don't have a magic wand and pest control takes time. In most cases, your issue isn't going to be resolved overnight. A client must trust the process but after a certain threshold of time has passed and you are still seeing issues, that is when I will come back.
I think setting expectations is something that should be explained and documented, giving a client realistic expectations is very important.