What do customers think about Jobber's AI receptionist?

Question

We are considering jobbers AI Receptionist for our busy firewood sales &amp; Service business.
My husband is hesitant to use it because our main customer base is rural, conservative minded individuals that are more likely to be distrustful of AI. I also take a lot of time to connect with my customers &amp; explain why we are different or better than other options.
Part of what customers love about us is that we are a family business and we work hard to build connections and relationships. &nbsp;I feel like ai is everywhere now and people are used to it but I do have people tell me often how nice it is to talk to a person.
On the other hand I do miss a lot of calls and don’t want to miss opportunities.
Has anyone heard feedback from customers on whether they like it or not?&nbsp;

hugehandyman · Answer

It can be good but only for certain people. For someone like me who is very tech forward, it would be good for me.

I look at it as basically a better voicemail. It gets their message, logs the info in jobber. I don't need it to be a subject matter expert. If you have straight forward pricing and a built out price book, it'd probably be amazing (we don't have those things). We just use it for answering calls in the off hours. It's hit and miss with people. I do have it telling them that it's AI, I may turn that off. Right now hardly anyone stays in the call longer than hearing it's AI (even though I have it tell them it's off hours).

Jobber did put a lot of work in to it and it is very programmable so I'd definitely recommend trying it and seeing how you like it.

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What do customers think about Jobber's AI receptionist?

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