Forum Discussion
I have never really experienced a situation like that. Most customers don't mind leaving the protection up or on the floor. However, there are occasions where it maybe necessary for the customer to have it down or removed daily. Regardless of the situation, 2 things need to be shared with the customer.
- Putting up and taking down the protection will add time to the length of the project. As it can be time consuming.
- There is additional expenses that will be added to the contract for the additional material and labor.
No need to get upset or flustered over it. Although we've been asked to come in to their home and do the work, ultimately we are in their world and our presence is a disruption to their normal life. For that, we have to be understanding and respect their wishes. But, at the same time, they have to understand that our time and materials are not free.
Usually, when presented with the added time and money, they allow you to leave it up. But if they still insist, you are still covering your material and labor costs.