Did you know you can adjust the due date for an invoice?
Most of you may already know this, but I am here for those who don't! In the Jobber settings you can adjust the date that your invoice is due. Mine was set to NET 30 (30 Days) which is a really long time for a service. I adjusted it to NET 10 to give some time and not seem overly needed to my customers. What do other companies have their due date set at? Does anyone have their due date set to the same day? Has anyone set theirs longer?Customer Q: Can any team members use Tap to Pay? Is that a permission we can turn on or off?
Team members with these permission settings will be able to collect all payment types, including Tap to Pay! Edit their own schedule (schedule permission) View and edit full client and property info (client and properties permission) View and edit (job permission) View and edit (invoice permission) Show pricingCustomer Q: When will the card reader be available in Canada?
We’re prioritizing giving Canadian accounts access to Tap to Pay over card readers. Tap to Pay is our recommended option for in-person payments—no extra hardware to carry or charge, and it works right from your phone. Stay tuned for when we may offer Tap to Pay in Canada!Customer Q: What plan is the Tap to Pay included in? How much does it cost?
Tap to Pay is available on all plans in the United States through the Jobber mobile app. Please note, you must have Jobber Payments enabled to use this feature. We are able to offer a lower rate on payments processed via Tap to Pay at 2.7% + 30 cents per transaction.Customer Q: How does Tap to Pay work? Do we need a separate device or app to perform it?
No extra device, app, or hardware needed—Tap to Pay is built right into the Jobber app! All you need to do is select Tap to Pay when you go to collect payment on a quote deposit or invoice. Follow the prompts on screen and have the client tap their card or digital wallet (Google Pay, Apple Pay, or Samsung Pay). It's fast, easy, and secure! Keep in mind: Tap to Pay is exclusive to Jobber Payments. For more details on how it works, check out our Help Center.Advice adding the credit card service fee to invoices
Hello Jobber Community! I'm an operations contractor for a Denver-based tree care company, and I'm hoping to crowdsource some insight... Does anyone have advice on how to best navigate charging clients for credit card processing fees? I actually just discovered today that it is not illegal in the state of Colorado (as well as many other states) to add that 2ish% credit card service fee to invoices, and I’m hoping to hear your experiences or strategies. Currently, Jobber doesn’t have a feature to automatically apply a designated service fee when clients choose to pay with a credit card through the digital invoices we send. This creates a few challenges: We’d need to ask the client ahead of time how they plan to pay so we can manually add the service fee to their invoice. Totally fine.. except... If they tell us they want to pay by credit, but decide to pay by debit after they've been invoiced, it creates an administrative mess—we’d have to issue a refund, send a new invoice, reverse transactions in QuickBooks, and add weeks to securing that revenue once and for all. Woof. How do you all manage this in your business? Do you: Absorb the cost of credit card fees as a business expense and increase the cost of your services? Offer a “cash discount” instead of a service fee? Use another tool or workaround to handle these situations? My goal is to make sure we're being as transparent as possible with our clients, continue offering competitive bids, protect our revenue, and keep our administrative overhead as lean as possible. Any advice or insights would be super helpful! Thanks in advance for sharing your thoughts!
Need help with getting your outstanding invoices paid?
Hey Jobber friends, I wanted to share something that’s been a game-changer for service businesses (and law firms, CPAs, and more) and could save you from those awkward “just checking in on that invoice” emails. I’m with CollBox, and we help small businesses get paid on their past-due invoices without damaging customer relationships. Think of us as your invoice clean-up crew. We are not a collections agency. So you maintain positive relationships with your clients. We connect directly to your QuickBooks, Stripe etc., find your unpaid invoices, and work to recover them while you focus on running the business. The best part? No collections horror stories. We’re professional, polite, and brand-safe and based in North America. You only pay when we collect (all fees are in USD). You get your cash flow back without extra admin work. If late payments have been slowing you down, happy to share how other Jobber users have used CollBox to get paid faster. Has anyone here tried outsourcing collections before? How did it go for you? Alice CollBox
