Advice adding the credit card service fee to invoices
Hello Jobber Community! I'm an operations contractor for a Denver-based tree care company, and I'm hoping to crowdsource some insight... Does anyone have advice on how to best navigate charging clients for credit card processing fees? I actually just discovered today that it is not illegal in the state of Colorado (as well as many other states) to add that 2ish% credit card service fee to invoices, and I’m hoping to hear your experiences or strategies. Currently, Jobber doesn’t have a feature to automatically apply a designated service fee when clients choose to pay with a credit card through the digital invoices we send. This creates a few challenges: We’d need to ask the client ahead of time how they plan to pay so we can manually add the service fee to their invoice. Totally fine.. except... If they tell us they want to pay by credit, but decide to pay by debit after they've been invoiced, it creates an administrative mess—we’d have to issue a refund, send a new invoice, reverse transactions in QuickBooks, and add weeks to securing that revenue once and for all. Woof. How do you all manage this in your business? Do you: Absorb the cost of credit card fees as a business expense and increase the cost of your services? Offer a “cash discount” instead of a service fee? Use another tool or workaround to handle these situations? My goal is to make sure we're being as transparent as possible with our clients, continue offering competitive bids, protect our revenue, and keep our administrative overhead as lean as possible. Any advice or insights would be super helpful! Thanks in advance for sharing your thoughts!Suspend a recurring job account for non-payment
I own a residential lawn and yard maintenance business. Recurring job visits is our bread and butter. Mowing is about half of our revenue. We require a credit card on file, and auto-pay after each visit. We use Jobber's payment feature for this. This works really well, and eliminates accounts receivable. Occasionally a customer's credit card does not process. At that point, we receive an email from "The Jobber Team". The heading is: Automatic payment for "John Customer" failed. That is helpful. I would like to see the following in Jobber, with automated functions. The owner (me) could set parameters/thresholds for the activities. But I really want to automate this process! Instantly when card is declined: Customer automatically receives an email and text, letting them know that their card failed. The email and text include the invoice, payment link, and link to update their card. The email and text are re-sent every day until payment is received. The job is automatically suspended. In other words, the future visits are flagged or suspended in Jobber until the account is paid and a card is on file. A report that shows on the dashboard for all credit cards that were declined.
Invoice and getting paid for two entities LLCs
We have two different LLCs, Nieman Farms & Repair and Nieman Excavating. We use Jobber for the time tracking for the guys and organizing the jobs. Is there a way I can set up an option to switch the company name when invoicing/and bank account for getting paid? Emily
Invoice Payment
I have recently had calls from clients who stated that they tried to pay online using the option attached to the invoice. I am told the credit card declined. In each instance, I have been able to enter the CC info in the "collect payment" option and it goes through marking the invoice paid. Wondering if others have had this same experience and if there is some nuance or guidance about it.
Customer Q: Can any team members use Tap to Pay? Is that a permission we can turn on or off?
Team members with these permission settings will be able to collect all payment types, including Tap to Pay! Edit their own schedule (schedule permission) View and edit full client and property info (client and properties permission) View and edit (job permission) View and edit (invoice permission) Show pricing
Setting up a "Recurring Job" with a warranty package in Jobber?
Hello, I'm new to the Recurring Visits in Jobber/ongoing billing. Essentially, I created an ongoing, yearly maintenance package for my carpet cleaning clients. It includes a full carpet cleaning and a 12 month warranty package on the areas that were cleaned. They will be signing up knowing it is a recurring package with auto-renewal. Meaning 12 months later, their card gets charged again and they receive their full maintenance clean plus another 12 months of spot cleanings. This package is still in phase 1 but I'm hoping for two main things : Create an invoice upon the initial clean and receive payment up front for the year (it is listed this way on the jobber quote. The ability to auto renew the package (automatically receive payment and re-book a full service job 1 year after the initial clean. Bonus: Be able to create additional visits for the spot treatments within the 1 year recurring job. This will help to track the time on site and gross margin for the entire package, not just the initial clean. I'm sure I won't be able to hit all of these marks but I would love to hear from those using yearly recurring visits or warranty programs within jobber.
Need help with getting your outstanding invoices paid?
Hey Jobber friends, I wanted to share something that’s been a game-changer for service businesses (and law firms, CPAs, and more) and could save you from those awkward “just checking in on that invoice” emails. I’m with CollBox, and we help small businesses get paid on their past-due invoices without damaging customer relationships. Think of us as your invoice clean-up crew. We are not a collections agency. So you maintain positive relationships with your clients. We connect directly to your QuickBooks, Stripe etc., find your unpaid invoices, and work to recover them while you focus on running the business. The best part? No collections horror stories. We’re professional, polite, and brand-safe and based in North America. You only pay when we collect (all fees are in USD). You get your cash flow back without extra admin work. If late payments have been slowing you down, happy to share how other Jobber users have used CollBox to get paid faster. Has anyone here tried outsourcing collections before? How did it go for you? Alice CollBox
