What offer(s) do you use to seal the deal?
What offer actually wins you jobs? Discounts, guarantees, referral credits—what's working for you? In this episode of Masters of Home Service, Savannah Revis breaks down: How to make your offer easy to say yes to Building your offer around customer pain points Backing your offer with real numbers (not guesswork) Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Do you know your actual effective hourly rate per client — once travel time is included?
Hi everyone — I'm a developer, not a cleaning business owner, so I'll be upfront about that. I'm doing early research before building anything. I've been spending time in this community and something keeps catching my eye. There are a lot of conversations about pricing, undercharging, and knowing your numbers — but the specific gap I keep noticing is this: Jobber shows you revenue per job, but it doesn't tell you your real effective hourly rate per client once you factor in drive time and how long a job actually ran versus what you quoted. For a residential cleaning business with recurring clients, that seems like it could matter a lot. The client who pays $200 but takes 45 minutes to drive to might look identical in Jobber to a client who pays $180 and is 5 minutes away. My question, specifically for cleaning business owners using Jobber: is this actually a problem you run into? Are you tracking profitability per client in any way right now — spreadsheet, gut feel, something else? And if you're not tracking it, is that because it's genuinely not a priority, or because there's no easy way to do it inside Jobber? Not selling anything — I haven't built anything yet. I'd genuinely love to have a 15-minute conversation with a few people who manage recurring residential clients in Jobber. Happy to share what I learn with anyone who's interested. Drop a comment or DM me.How can home service businesses improve profit margins without raising prices?
If you had double your profit margin without raising rates, what would you cut or optimize? Our payroll all-in consistently remains at around 50%, but I was hoping to hear what others are doing considering labor is our biggest expense as home service businesses!How Do You Raise Prices Without Losing Loyal Customers?
At some point every service business needs to adjust pricing as costs increase, but it can feel uncomfortable when you have long-time clients who have been with you for years. Have you found an effective way to raise prices while maintaining those relationships? Do you typically: • Give advance notice • Phase increases in over time • Offer loyalty incentives • Or simply reset pricing across the board? Interested to hear what approaches have worked well for others.How can I create an invoice for the deposit?
When doing certain commercial work the client will ask us to send them an invoice for the deposit. This isn't typically how Jobber works as the invoice isn't created until the job is closed usually. What is the best way to send a customer an invoice before having the quote signed, deposit paid, or the job completed? Hope that makes sense. Thanks in advance!Should Home Service Companies Charge Minimum Service Fee?
Many home service businesses run into situations where customers request small jobs that only take 10–20 minutes but still require travel time, setup, and administrative work. Some companies implement a minimum service fee to make sure those jobs remain profitable, while others worry it may scare away potential customers. For those in the home service industry: • Do you charge a minimum service fee? • If so, what is your minimum and how did you determine it? • How do customers typically respond when they hear there is a minimum? • Have you found it helps filter out unprofitable jobs? Curious how others approach this balance between profitability and customer experience.How do you calculate delivery fees?
Gas prices are going up drastically!! When should we make the jump to increase delivery fees? Our customer base already complains about delivery fees because we are in the firewood market with a lot of our competitors not being official businesses, they usually just sell wood from their backyard so they are not concerned with overhead. How do you calculate delivery fees? Has anyone ever done a gas surcharge to introduce a hopefully temporary additional charge while prices are high?
