Google Reviews Not Syncing to Website
Hi. I've set up my website using Jobber's website builder and connected it to my Google Business Profile to display customer reviews as testimonials. The issue: When I first published the site, it pulled in my Google reviews perfectly. However, as new reviews come in on my Google profile, they're not syncing to the website - it's still showing the same number of reviews from when I initially connected it. My questions: Is this a known limitation, or should the reviews sync automatically? If they don't auto-sync, is there a manual refresh button or process I'm missing? Has anyone else experienced this, and if so, how did you resolve it?Customer Q: With Automations, are we going to have more options to do custom workflows?
Customer Q: With Automations, are we going to have more options to do custom workflows? i.e., options to turn review reminders off if they’ve 1) already submitted or 2) if they responded to my text. I find that the automated texts I setup don’t have the option to stop the workflow if they customer has responded or taken the desired action. If a client in Jobber matches the name of someone who has already left you a Google review, Jobber will flag it for you. When a potential match is found, the Ask for a review toggle at the client, job, or invoice level will automatically turn off. You'll also see a message letting you know that asking this client for a review might not be necessary. From that message, you can select Read review to view the Google review that may already be associated with this client. For more information about Reviews, please visit our Help Center.Customer Q: Is there a plan change to add Marketing Suite?
Marketing Suite is available (in the US, Canada, UK) as an add-on to all plans and is included in the Plus plan. To add Marketing Suite to your account, follow this link and click the “Add to Plan” button: https://secure.getjobber.com/marketing_suite_landing_pagCustomer Q: When are reviews sent out? Same time as invoicing? Can I turn off review option?
You can choose when to first message your client to ask for a review. This is based on a trigger, including: When a job closes When a visit is completed Whan an invoice is paid You can also turn off the review option for individual clients. You can find more about reviews in our Help Center.Customer Q: Will I be able to shut off automatic review requests for my property managers?
Yes! You are able to turn off the 'ask for review' toggle on the client page as well as on the workflow page (depending on what trigger is selected). If you are using the invoice workflow, the toggle will also be available on the invoice page.Customer Q: do reviews auto populate to google or is that an added paid service?
Question: do reviews auto populate to google or is that an added paid service? Answer: Yes! Once Reviews is added to your plan (add-on that can be added to your base Jobber plan), then you can set it up to add your reviews to Google directly.Anyone Tried Jobber’s New Get Noticed Score Tool?
Hey Jobber community! Jobber just rolled out a new free tool called https://tools.getjobber.com/score/GetNoticed to help analyze your online performance in seconds. It helps you: Find your Google Business Profile See how your business shows up online Get a personalized action plan to improve your visibility All you need to enter is your company name, zip/postal code, and industry, and it gives you instant insights. Has anyone here used it yet? I’d love to know: Was it easy to use? Did you find the action plan helpful? Did anything surprise you about your online presence? Do you think it needs polishing? Drop your experiences or thoughts below!
