How are you handling maintenance and downtime on your pressure washing equipment?
I am curious how other exterior cleaning contractors are keeping their setups running smoothly throughout the season. When you get a pump failure, unloader issue, or engine breakdown right in the middle of a busy week, do you handle all the repairs yourself in-house, or do you take your gear to a local shop to get back on the job faster? Also, how many hours are you running your hot water skids or main units before doing a full oil and filter change? Curious to hear what maintenance routines are working best for you guys to prevent unexpected downtime in the field.How do you handle customer call-backs without losing your shirt?
We’ve all been there. You wrap up a job, step back, everything looks solid, and then two days later the client calls about a spot that got missed or a detail they aren't totally happy with. In my own business, I try to handle touch-ups fast to keep the client relationship solid, but balancing quick response times with protecting your day's schedule and your profit margins gets tricky real fast during peak season. I’m curious how you guys handle fitting non-urgent call-backs back onto the schedule. Do you drop everything and fit them into the very next available slot, batch them all together for a specific day of the week, or handle them a different way? Also, where do you draw the line between a quick complimentary fix and something that needs a whole new quote? I'd love to hear how you guys run this in your day-to-day routine to keep clients happy without constantly derailing your entire day.
How do HVAC companies improve their quote conversion rate and follow up with leads?
How do you get better at sales? I’m only turning over 20% replacement quotes. Do you have an automated follow up system? I also provide two different financing options. Is there a way to track to see if you’re bottlenecking in rejections vs following up?What’s the single biggest game-changer you’ve made to your quoting process this year?
Whether it’s switching to batch invoicing, adding line-item photos, or setting up automatic follow-ups in Jobber, small adjustments to your workflow can save hours every week. If you could go back to day one and change how you handle your job estimates and admin work, what’s the one tweak you’d make right away? Drop your best tip or lesson learned below—let’s help each other streamline operations!How are you handling minimum job charges and site estimates for 2026?
Hey everyone, Looking to tighten up my pricing model and job minimums heading into the rest of the season. For single-operator shops: What is your current hard floor / minimum charge for a residential service call? Are you doing virtual estimates via satellite imagery first, or insisting on every site visit in person? Curious to see how everyone balances closing fast versus avoiding scope creep.How do you handle clients who ask for "ballpark" pricing over the phone?
Hey community! Quick operational question. When a lead calls in or messages asking for a quick price before you can get photos or property measurements, how do you handle it? Do you give a wide range to filter them out, or do you strictly hold out until you have photos/measurements in hand? Curious to see how different shops handle the balance between speed and accuracy.
Moving Legacy Clients to Online Pay: How Did You Make the Switch Stick?
Moving clients from traditional checks or cash over to digital invoicing and credit cards is one of the quickest ways to fix cash flow, but old habits die hard for long-time customers. When you made the transition to digital payments in your business, how did you get your persistent "check-in-the-mail" clients onboard without losing their trust? Did you set a strict deadline, add processing fees, or simply make paper invoicing a thing of the past?
