Hi Jack, thank you for taking the time to explain this so clearly. I can understand why these feature gaps, alongside your concerns about pricing, have left you feeling that Australian customers aren’t a priority. When you see tools available elsewhere that could help your business, it’s frustrating to hear that they aren’t available to you, especially without a clear answer about when that might change.
Two-way texting, Google review tools, the full Marketing Suite, and Jobber Payments aren’t currently available in Australia. Texting involves regional regulatory and cost requirements, but I recognize that explaining those hurdles doesn’t resolve what’s missing for you. At this time, there are no rollout plans I can confirm for these features in Australia.
Your feedback about both availability and pricing has been shared with our Product team, and this thread has been raised internally. We collect customer suggestions and group them by theme to help inform product decisions. Our Success team also shares feedback directly through a company-wide channel, giving visibility to the impact these gaps have on customers’ businesses.
I know that having your feedback shared isn’t the same as seeing action. I can’t promise a change or a timeline, but I do want to acknowledge the concern you’re raising: you want to see Australian businesses reflected in the value Jobber delivers and the decisions we make.
Our plans are priced as packages rather than as individual features, so pricing doesn’t adjust for each tool that’s unavailable in a particular region. That said, I understand why those differences affect the value you feel you’re getting, and that’s part of the pricing feedback we’ve shared with our Product team.
If other Australian members are experiencing similar gaps, please share the workflows you’re trying to support and how these limitations affect your day. Those specifics help us explain what needs attention and why.
