Forum Discussion
gravelworx
1 month agoContributor 2
As a new business focused on ensuring our customers have a 5-star experience from start to finish, our expensive equipment is letting us down on occasions. We are fortunate that our customer focused approach from our first interaction, the details throughout the assessment, and our dedication to effective communication has resulted in a deep customer understanding when our aging equipment fails on the job and requires repairs. As grateful as I am for the understanding my customers provide, it's professionally embarrassing, and costly. So, we would definitely purchase new/newer equipment to allow us to fully provide our customers that 5-star experience that they deserve.