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mims01's avatar
mims01
Contributor 5
21 hours ago
Solved

Would you fire a difficult customer even if they spend a lot?

I have this one custome who is very very supportive of what I do but can be very difficult ALL THE TIME, even when I do every thing the way he likes it its never up to par and there's always somethin...
  • travisshepherd's avatar
    21 hours ago

    100%. At the end of the day, high revenue doesn't mean high profit if they eat up hours of your schedule and make you late for other paying clients. I’d personally hit them with a price increase to cover the extra time and headaches. If they pay it, great—you’re compensated for the hassle. If they walk, you just reclaimed your schedule and sanity for easier clients.