Hiring the Right People!

Retention Through Increased Earning Incentives

Regarding retention, we have historically relied on our culture and benefits to keep people who could earn more with corporate service providers but as we're growing our team, we're finding more and more that when we get high ability youngsters (up to 35) that they're hunger for earning more outstrips what we can make through them.

In the past we have had times where we increased salaries to attract more talent to allow us to scale, but where we are now, we want to find a way to provide techs of all experience levels the opportunity to earn more but we want them to give us more in return, essentially. I get the feeling that they appreciate the pay to start with, work hard to get to the next band and then dramatically drop in performance - leading us to go through the process of weekly or monthly performance management which is a pain for all involved and then I feel like I'm paying more for nothing. Ideally I would like to reduce return trips, to try sell customers on other services and products, and encourage them to make an effort to increase reviews so we perform better on Google results.

Does anyone here have experience with these kinds of payment incentives and how you implement and track them? Even if you have a good book or course that you could recommend, I'd really appreciate it.