Absolutely. I was told by the older generation of business owners," if you have to say something difficult, do it in person. If you want to say something nice, put it in writing". You want good things to in writing so it lasts. Hand delivering it is more personable.
We switching to chocolate gift baskets to every client when we are done with the job. We review the job/punch list with the customer, get feeback, reinforce positives from their experience and hand them their chocolate, note & referral business cards. We double every year in size with no marketing $ spent (not even yard signs).
Love this! It's a great reminder that a personal touch can do wonders for both the business and the customer. Thank you for sharing!
