So we do kind of have this dual role in our company. I do sales and I have an estimator. Now sometimes I do both. But it sure is nice for me to be out there shaking hands and then just hand off the info sometimes and see that estimate get banged out and not cost me anytime.
So I think they can 100% be seperated.
I don't like that your ops manager gave up. Sounds like he's not the right person for that job.
For the ops manager he should just be knowing what margin the job was estimated at and then bonused on that somehow. If you quoted it at 40% maybe anything over 40% you split or whatever.
One of my biggest problems is a manager is I'm "too understanding" haha But I felt like he definitely had reason to feel like that. We had a string of really tough clients/ jobs. I've also been trying to hire skilled techs which he had to do the vetting which was also tough as well. The other side of it is he was working 10 plus hours every day but not by my direction. He'd just show up at 630/7 and not leave till after 5. A lot of the things he could have planned for ahead of time instead of just putting out fires as they are happening. Definitely something I could also work on but something i can coach him on also.
I'm glad it happened - it'll make me better long term.
