Forum Discussion
4 Replies
- ThatHandymanVanContributor 4
I have had customers do the math and tell me, "So you're trying to make X an hour huh?" And I just reply, sounds about right, I cover my overhead and expenses. I don't argue or give in to explanation.
Another when they say something is way too high, I tell them that I am not the cheapest option and I am sure they can find a weekend handyman to slap it on for them. We are however the highest rated and most reliable Handyman in the area. - HUGEHandymanJobber Ambassador
Oh man - where do I start haha Because I have a handyman business - I get a lot of "You're 2x more expensive than the other bids". These customers aren't going to come around usually so I typically just leave these at "sounds good" then move on. Honestly, it's probably because I didn't do a good job showing the value of my company so they are just using price as the main factor to judge off of. If I'm in a conversation with these people though, I just explain the difference between working with a business running things above board and one that's not (be it paying people in cash, being unlicensed etc)
For other customers when they say something sounds expensive, i just agree with them! I say "ya I know, everything is more expensive these days". I try to make is less what I'm charging and more about that's what it takes. If it's truly out of budget, I will try to find ways to reduce the scope.
- rebeccaJobber Community Team
Appreciate these perspectives and it’s interesting how different the approaches can be depending on the situation and the customer. Price objections come up a lot in our community, especially around value and margin conversations.
Noting that we’re digging into this topic in a Sell With Confidence session at Jobber Summit, focused on handling price objections and value conversations without defaulting to discounts if helpful: https://www.getjobber.com/summit?utm_source=organic-community&utm_medium=facebook-group&utm_campaign=jobber-summit-2026
- JanineContributor 2
People make objections for a few reasons…
- it’s sport to them - they love getting a deal and ask everyone for a discount regardless of price.
- they are paying for something they are upset about having to pay for. No one is excited about the furnace needing to be replaced.
- they have never purchased what you are selling or they haven’t had to in a long time.
- the contractor is way too transparent with pricing. Detailed line item quotes honestly invite people to push back on the price of every single line item.
- the quote is too vague asking for a lot of money and not explaining the value of the offering.
- it’s sport to them - they love getting a deal and ask everyone for a discount regardless of price.