Do You Use Follow-Up Emails to Keep Customers Engaged?
If so, what do you say in them?
Forum Discussion
I forgot about this but I also have a 6 month and 1 year auto email just checking in with clients
Great idea!
That sounds like such a great idea! What do you say? I struggle with wording something nice and not too cheesy
Mine is pretty informal.
Just a "Hey checking in, it's been 6 months since we've been there. You do have a one year warranty so if something needs fixed up let us know or if you have some new work you would like us to complete then that's great too."
Yesss! This is the beauty of Jobber and automation.
We have a welcome email go out when we add new clients to jobber. It's basically onboarding the client to our systems and the company.
We have a handoff production email that goes out when a quote is approved. This email puts my production co-ordinator and the client in an email together.
We have a pretty extensive Mailchimp process built out for our follow ups. Adding the Mailchimp integration has allowed us to put video thumbnails into our follow up emails.
Super interesting. Seems like a lot of people use the mailchimp integration. Can I ask what is in the videos you send ?
We send a series of videos when the client is still in the awaiting response phase. One in which includes a video testimonial from a client. We are about to implement a "get to know your sales rep" campaign where we use tags to trigger videos of the sales reps speaking about the company.
