Forum Discussion

Erica_Krupin's avatar
Erica_Krupin
Contributor 3
14 days ago

Handling Miscommunication with Clients

Miscommunication with clients can be a big challenge. I've had a situations where a client(s) misunderstood our weather policy, leading to dissatisfaction. How do you handle miscommunication with your clients? What steps do you take to ensure clarity in your communication from the start?

customer service & experience
scheduling
  • bedellmgmt's avatar
    bedellmgmt
    Contributor 3
    14 days ago

    Miscommunications are tough! I try to keep communications in writing from the start, that way they won't hear anything incorrectly and can re-read it at any time.

  • Erica_Krupin's avatar
    Erica_Krupin
    Contributor 3
    11 days ago

    I like that, We are current working on dialing the written part of the business in and creating videos for the policies. Hoping that will help automate things a bit.