Hey! Yeah, I've definitely dove deeper than just using it for quick searches.
What I'm doing: I've been using ChatGPT extensively for creating SOPs, crafting customer responses for specific scenarios, and developing our social media strategy (both planning and content creation). I've also built a custom GPT that's currently supporting our customer service operations.
How it works: The main purpose is to act as a real-time support tool for our CS rep. They can ask questions about our services and procedures, and the GPT outputs step-by-step instructions, creates documentation notes, and generates client responses in our company's tone. Right now it works as a copy-and-paste function - the CS rep inputs a quote query or client message, and gets back a ready-to-use response for our texting platform/CRM.
What's next: Planning to hook it up to our pricing system so it can quote on the spot, and connect it to our cloud SOPs so I don't have to keep updating it manually every time something changes.
Your contractor-specific assistant sounds awesome! Having something that actually gets the industry instead of giving generic responses would be huge. We're a small operation, so anything that helps us punch above our weight class is worth its weight in gold.
What's been the biggest hurdle in training yours so far?
Forgot to add, I've also set up a Stream Deck, where one button click copies whatever's highlighted, opens the GPT window, types the prompt (like "client said" or "here's a website query"), pastes the text, and hits enter. Takes what used to be a multi-step process down to literally one button push.
