How do you handle scheduling conflicts or last-minute changes in your business?
It happens! But when it does, do you have a process in place to handle these situations?
Forum Discussion
Majority of our work is regular lawn services (lawn mowing). So we make sure that we'll have access to the property if no one is home, and operate a floating schedule so we can move visits as needed. This helps to work around rain delays and other uncontrollable delays. And also helps make it easier to deal with staff sick days, equipment damage/repairs etc. It just comes back to communication with the customer, we basically let them know that we'll manage the scheduled and keep things on track, and that we aim to keep visits scheduled on the same weekday, but that may be adjusted during the season.
Oo, like the floating schedule approach. Sounds like a smart way to keep things running smoothly, even with unpredictable delays. Seems like clear communication is really key to making it work.
For us for grass, I keep all grass on Monday's. Then the grass team can work off of the monday list so the route stays the same.
Does that mean your team operate using list view? That doesn't ever create issues? I guess they can still use job timers and log dates and times on the job correctly... You don't have any customers with set days/times for visits?
Hello, yes we use list view for our business. Never have issues with it. It allow's the staff to go on their run. Everything works great, job sheets etc billing, reoccurring visits.. I'm a bit worried about Winter set up however working more on that this weekend.
