How do you handle scheduling conflicts or last-minute changes in your business?
It happens! But when it does, do you have a process in place to handle these situations?
Forum Discussion
Majority of our work is regular lawn services (lawn mowing). So we make sure that we'll have access to the property if no one is home, and operate a floating schedule so we can move visits as needed. This helps to work around rain delays and other uncontrollable delays. And also helps make it easier to deal with staff sick days, equipment damage/repairs etc. It just comes back to communication with the customer, we basically let them know that we'll manage the scheduled and keep things on track, and that we aim to keep visits scheduled on the same weekday, but that may be adjusted during the season.
Oo, like the floating schedule approach. Sounds like a smart way to keep things running smoothly, even with unpredictable delays. Seems like clear communication is really key to making it work.
