How do you handle scheduling conflicts or last-minute changes in your business?
It happens! But when it does, do you have a process in place to handle these situations?
Forum Discussion
I just text or call them depending on the situation. If their service is still 3+ days out, I'll text them. If it's less than that, I'll call, leave a VM then text. Depending on who the client is and if it's going to really mess things up for them, I may give them a discount or an upgrade to their service for free. I try to lean towards finding a super inexpensive service I offer as a bonus before giving a discount. Honesty and taking responsibility for the occurrence I think is very important in this kind of situation.
Your process is pretty solid! I like how you focus on offering a bonus service instead of defaulting to a discount–it feels more intentional and you're adding personal value. Have you found that offering upgrades or bonuses helps maintain strong client relationships when those last-minute changes come up?
Thank you Julie! Yea, my clients have been very understanding and I have not received any negative feedback or reviews.
