Forum Discussion
How do you handle scheduling conflicts or last-minute changes in your business?
It happens! But when it does, do you have a process in place to handle these situations?
Your process is pretty solid! I like how you focus on offering a bonus service instead of defaulting to a discount–it feels more intentional and you're adding personal value. Have you found that offering upgrades or bonuses helps maintain strong client relationships when those last-minute changes come up?
Thank you Julie! Yea, my clients have been very understanding and I have not received any negative feedback or reviews.
