Missed call / Auto text back AI agent

Question

I see a lot of people have these set up with High Level.

Is this a game changer do I need this?

I do have a human admin that takes all our calls during the day, but sometimes she's already on that line or she's busy, and we miss the odd call.

Just thinking I should probably set this up. Looking for some feedback.

Thanks a lot.

travisshepherd · Answer

Yes, it is absolutely a game-changer. You should definitely set it up.​Even with a killer admin, she can only handle one call at a time. In home services, people are incredibly impatient—if they get a busy signal or voicemail, they don't wait. They hang up and call the next business on Google.​An auto-text back instantly stops them from shopping around by locking them into a text conversation with you.​If you do it, just follow these three quick rules to make it convert:​Add a 1-minute delay: HighLevel’s instant reply feels like a robot. A 60-second delay looks like your admin noticed the missed call and typed a quick text.​Keep it casual: Stiff templates don't work. Keep it human: "Hey there! Sorry we just missed your call, we're currently helping another client. How can we help you out today?"​Route the replies: Make sure that when they text back, your admin gets an instant notification on her desktop or mobile app so she can take over the thread and book the job.​Saving just one missed job a month completely pays for the software for the year. It takes 10 minutes to build and acts as the perfect safety net for your admin. Turn it on!

wiringbyron · Answer

Dammit this is such a good response I'm going to have to set this up now haha. Makes total sense. And I already have High Level set up..&nbsp;

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Missed call / Auto text back AI agent

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