Customer Q: With ACH do we, as the contractors get complete payment? Or just part of it?

Question

Answer: (Hopefully I am understanding this question correctly - let me know if not!)When your customer pays via ACH Bank Payment, you receive the entire amount they've paid into your account. There is a 1% fee for this payment method.&nbsp;If you toggle on partial payments on an invoice, your customer can opt to pay the invoice amount across different payment methods (ex: split between two different credit cards, or part credit card and part ACH payment). They could also only pay for part of the overall total. However, they will still receive reminders that they have an overdue invoice until the entire invoice amount has been paid.&nbsp;You can find more detailed instructions with screenshots here: https://help.getjobber.com/hc/en-us/articles/360033907753-How-to-Collect-Payment-on-an-Invoice#h_01JBYN7A460W8TE1WGJ4JBB2Y9&nbsp;

janinechambers · Answer

Is there any documentation on how to handle failed ACH's in QBO?&nbsp;&nbsp;

megan · Answer

Hi JanineChambers! My apologies for the delay in my response here. One of our product managers would like to chat with you directly about your question. He has many follow-up questions to make sure he understands what you're asking! Could you please send a quick note to blake.m@getjobber.com to ask him this question with a bit more detail? Thanks in advance for your attention to this.&nbsp;

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Customer Q: With ACH do we, as the contractors get complete payment? Or just part of it?

2 Replies