Team communication.

I agree. I've been asking for this to be implemented for a good 1-2 years. I feel like some sort of ticketing system, where staff can continuously add progress to certain items/issues would be helpful. And ability to close tickets, which then our internal staff would follow-up with client.

With several teams in several locations per day, and all the little details working inside homes, we need better communication so badly. I like what Manuel said! Ticketing! There are ways of working within Jobber if you get creative but it's disconnected say if you have a customer complaint or detail and it's happening in real time, something that needs to be communicated, commented on and marked as resolved or ongoing. Flagging as urgent or timely, etc.

Here are some of the things we do now. We added each of our team members as "clients" with just their name/nickname and phone number so that our office can use Jobber text to communicate with them as our main contact. Team members use the jobber text number for calling out, work details, etc.

We add customer complaints or details to the notes section on the client level, linked to the jobs and remind our staff to look at the notes section daily for each client. We also pin the most relevant notes to the top. We add tasks to the schedule for reminders, say to bring a special product or equipment, associated with the client and assigned them to the team members. They can mark those tasks completed and so if we are out of the office, we can see that.

The system we have worked out works (awkwardly) and keeps us under one umbrella for client and team communication. Adding team members as clients and using the text feature allowed me the company owner to finally liberate my personal cell phone number back to being personal.

Flags and tickets though! pretty please. 

Thank you for your post! I've shared this feedback with our Success Team as they work closely with our Product Team. 🙌 I’m curious what other members have to say and to hear their suggestions.