Customer Q: Can any team members use Tap to Pay? Is that a permission we can turn on or off?
Team members with these permission settings will be able to collect all payment types, including Tap to Pay! Edit their own schedule (schedule permission) View and edit full client and property info (client and properties permission) View and edit (job permission) View and edit (invoice permission) Show pricingCustomer Q: When will the card reader be available in Canada?
We’re prioritizing giving Canadian accounts access to Tap to Pay over card readers. Tap to Pay is our recommended option for in-person payments—no extra hardware to carry or charge, and it works right from your phone. Stay tuned for when we may offer Tap to Pay in Canada!Customer Q: Does Jobber AI allow you to see what your competitors pricing is for similar services?
No, Jobber AI doesn't have direct competitor pricing information, but it can provide some advice on how to price competitively, given your services, industry, and region. I'd suggest starting a chat with Jobber AI by clicking the ✨ . You can type out a chat on desktop or mobile, or use Voice on the mobile app to dig into your pricing questions.Customer Q: What plan is the Tap to Pay included in? How much does it cost?
Tap to Pay is available on all plans in the United States through the Jobber mobile app. Please note, you must have Jobber Payments enabled to use this feature. We are able to offer a lower rate on payments processed via Tap to Pay at 2.7% + 30 cents per transaction.Customer Q: How is Quote Options different from Optional Line Items?
Optional/Recommended line items provides to ability to upsell optional add-ons, where a client is not required to make a choice. With Quote Option Sets, the client must choose one of the options within the option set. You can add up to three option sets to a single quote, and the client makes one clear choice per set. This keeps decisions simple and structured while still giving clients flexibility. ⚠️ While you can use Optional/Recommended line items as a workaround, this can create confusion since clients aren’t required to pick one. That means you could miss out on getting a clear decision, or worse, risk miscommunication about what’s actually included.Customer Q: How does Tap to Pay work? Do we need a separate device or app to perform it?
No extra device, app, or hardware needed—Tap to Pay is built right into the Jobber app! All you need to do is select Tap to Pay when you go to collect payment on a quote deposit or invoice. Follow the prompts on screen and have the client tap their card or digital wallet (Google Pay, Apple Pay, or Samsung Pay). It's fast, easy, and secure! Keep in mind: Tap to Pay is exclusive to Jobber Payments. For more details on how it works, check out our Help Center.Q: When will quote options be available? It's not showing in Jobber Labs.
The quote options feature is in a limited Beta right now, and we’re gradually rolling it out to more users. Once it’s available to you, you’ll see a red dot on the gear icon and beside Jobber Labs. You can also join the waitlist, and we’ll notify you as soon as you can opt in! Join the waitlistCustomer Q: Is progress invoicing available now for everyone?
Yes! Progress invoicing is now available for everyone! 🎉 To get started, create a payment schedule from a quote or job and check out the Help Center to learn more. --- Full question: Is progress invoicing available now for everyone? I asked for it to be added via Jobber Labs, but was told I'd be on the waitlist. This would be a game changer for us if available now!
