What are dealbreakers for keeping someone around?
We had a situation where we had a manager that was really good with clients, but was always 5-10 minutes late to appointments, and he struggled with using jobber (frustrating because jobber is so easy). So he was good face to face and the actual management of jobs but those two things he just couldn't grasp. Sooo I let him go after trying to work with him on it. Too harsh? I felt like you could be the smoothest person ever but if you can't do the basics, it was going to lead to trouble down the road. I'd love to hear your opinions on different things you won't compromise on outside of the obvious ones (drinking on the job, being unprofessional etc).What’s one thing you do to make your employees feel valued?
What’s something you do that makes your employees feel respected, supported, and appreciated? And want to stay with your company? In this episode of Masters of Home Service, Savannah Revis and KellyGuerrero talk about what happens when more women step into leadership roles in the trades. They share: Why empathy doesn't mean lowering standards, it builds loyalty How respect inside your company snowballs into better client experiences Why strong work culture (not just pay) is what keeps employees long-term Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
What hiring tactic has made the biggest difference in building your team?
Here I am 17 years in and still working on my hiring strategy, process etc. I am often reminded that you need "the one thing/idea/process/strategy" to be successful at something. What is your one thing with regards to hiring that really worked for you?How do you balance kindness and strict standards as a business owner?
My personal values are very important to me as a business owner. Being a person of faith I care deeply about people. For years I have struggled to find this balance between kindness and compassion and strict standards. For those of you that have hearts for people and want to be kind and compassionate...how do you help your team rise to the occasion without having to seem heartless and only care about the bottom line?When to hire a General Manager?
I am a painting company. Have any of you hired a general manager and stepped away from the day to day operations of your business? How did you go about it? Was there a revenue metric you aimed for? Break it down for me in detail? Did it help you grow and go to the next level? How did you find your general manager? What did you set as the pay/salary? Bonus structure?How did you know it was time to hire your first salesperson?
When did you realize you needed your first sales hire? And if you’ve already hired a rep, what’s one thing you’d do differently next time? 🎙️In this episode of Masters of Home Service, Doni Jones and Rich Camacho dig into: When it’s actually time to hire your first salesperson How to spot the right (and wrong) salesperson during interviews Onboarding plans, sales KPIs, and pay structures to motivate reps Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
