What’s hardest to keep under control as your business grows?
As your business grows, whether you’re solo or leading a team, what’s been the hardest thing to keep on track? Have you built a system for it yet, or are you still figuring it out? In this episode of Masters of Home Service, ryaantuttle and WiringByron covers: Why getting busier without systems creates more chaos The importance of locking in cash flow, business plans, and org charts before growth Simple processes (like estimating and invoicing) that make scaling easier Want to put these tips into action? Download our free business scaling readiness checklist. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Would you offer junk removal services after listening to this?
I just listened to Hunter Patrick (Dumpire) share how he turned an $80 couch pickup into a thriving, $1M junk removal business. In this episode of Masters of Home Service, he digs into: What it really takes to start a junk removal company (no fancy degree needed) Why the margins are so strong compared to other trades His mindset, marketing, and pricing tips for scalable growth Would you ever start a junk removal business—or add it as an extra service to what you already do? Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
From weekend side hustle to full-time: what would you start with?
Hey everyone We’re in NJ and exploring starting a weekend home service business that could eventually replace full-time income. My husband comes from road service and gas station inventory work—very hands-on, problem-solving, and customer-facing. The plan is to start on weekends, replace overtime first, and grow from there. For those who’ve done it: - What service did you start with on weekends? - What would you do differently if you were starting again? - Any service you wish you hadn’t tried? Would love to hear real stories and lessons learned.
How Are You Using AI to Grow Your Business in 2026?
As business owners heading into 2026, I’m curious how everyone is actually using AI in real, practical ways to grow and scale. Are you using it for marketing, customer communication, operations, hiring, estimating, or back-office tasks? I’d love to hear what tools you’re using, what’s worked, what hasn’t, and any lessons learned along the way.What do you focus on for end of year planning? What goals do you focus on?
We are wrapping up 2025 with our standard end of year planning. We just grew 45% over last year. A great year for the most part. What are some of you doing to grow in 2026? What are your goals? What is some of the most important data you are reviewing? How do you include your team?
💡 Deep Discussion
What core belief about running a home-service business did you have when you started that has since been completely overturned—and how has that single mindset shift reshaped the way you lead, hire, or serve customers today? Ill start give you my answer first: When I launched Mr. Backflow I was convinced that “if you’re the best technician in town, the phone will ring.” I poured every waking hour into mastering test gauges, pressure zones, and relief-valve anatomy—but assumed marketing, storytelling, and team culture were secondary noise. Spoiler: being a backflow Jedi means nothing if homeowners don’t know what a backflow preventer is, why it fails, or who to trust when it leaks. My once-sacred belief—“skill sells itself”—got obliterated in year one. Here’s how flipping that mindset rewired the whole company: Lead with clarity, not jargon • We turned boring reports into photo-rich “device health cards” that read like a mechanic’s inspection sheet. • Instagram reels now explain “Why that brass thing by your hose bib matters” in 15 seconds. Result: service calls doubled and we collect a 5-star review on 4 out of every 5 jobs. Hire for empathy first, wrenches second • New techs must role-play explaining a failed check valve to a curious grandma before they ever pick up a tester. • I can train the plumbing; I can’t fake patience and good vibes. Result: callbacks dropped 30 %, morale skyrocketed, and customers ask for techs by name. Systemize the story • Automated email/SMS drip educates clients on backflow law, seasonal tips, and what to expect on-site. • Team tablets generate on-the-spot quotes with “good / better / best” options—zero mystery pricing. Result: average job value is up 18 % because clients actually understand the upsell. Bottom line: the skill is still non-negotiable, but *communication* is the real differentiator. Once I stopped assuming expertise was enough—and started speaking human, hiring empathetic pros, and packaging our knowledge in bite-size ways—Mr. Backflow went from a one-man wrench show to the go-to clean-water problem solver in Carlsbad.Who is running off of EOS? How has it helped your business grow?
I am a member of a local BNI group. Recently I had a EOS coach join my BNI chapter. I did a free 90 minute consultation with him on EOS. I am looking at potentially making the investment to hire them and fully implement EOS into my business. I'm just curious how it is working for others before jumping into it. EOS is based off the book, "Traction" my Gino Wickman.Have you ever hit a point in your business where you thought about quitting?
In this episode of Masters of Home Service Doni Jones shares her story of building a $4 million tree care business. Success didn't come without challenges. When her truck was repossessed in the middle of the night, she was ready to give up. But waking up the next morning, decided she needed to take responsibility and get to work. Her decision to keep going became the turning point. You can tune into her full story below: Have you been to the point of giving up? What kept you going? Any tips for others?
