Minutes & Opportunities: How do they matter?
At the start of my journey in the service industry, an experienced mentor imparted a crucial piece of advice:
“The service industry is all about minutes & opportunities”
Back then, I struggled to grasp its full meaning, being young and still relatively new to both the industry and the complexities of life. He elaborated that in the service business, each minute counts. If you don’t seize opportunities, someone else will. If you neglect to track your time, you’ll find yourself adrift. If efficiency escapes you, survival may not be in the cards. As he shared his wisdom, the pieces began to fit, though it took years and the launch of my own company for me to truly understand the depth of his words.
Do you track the minutes in your company?
Did you find any valuable information from doing so?
Opportunities often present themselves more than once – but only a handful of times
Embrace the chances that come your way. Quote every project (within your expertise) that crosses your desk. Pursue every lead and respond to calls promptly. There’s wisdom in the saying, “The early bird gets the worm.” Generally, being the first contractor to return a call and provide a quote significantly boosts your odds of landing that job. If you begin to decline quotes, you might find opportunities dwindling. Potential clients don’t appreciate wading through mediocre offerings, so make sure to deliver exactly what they want right from the start.
What steps have you taken in your company to ensure that calls are answered and emails are responded to promptly?
Do you quote everything within your scope of work that comes in?
