Would you fire a difficult customer even if they spend a lot?

I had a customer like that. I lost about 500lbs once i fired him, gave him a refund for some of the work already completed as he had paid for the season, on top of obvious refund for work not yet, it was mid season. I got a 1 star review for problems that came up becuase i was no longer servicing him and the new company would deal with him as they had crews and they just did was the boss said, and they were not a thourgh as me. He wanted me to come back, but hey im done so 1 star review. I have never been so happy to have a 1 star review in my life. Seriously, if they are never happy, let them go and be a headache to someone else to dumb to drop them (hint hint). i don't  care how "supportive" if they are draining your energy let them go

Sometimes a customer isn't a bad fit, they're just on the wrong pricing model. If they require significantly more time and attention than the average customer, it may be worth creating a premium service rate instead of charging everyone else more.

It can also help to keep notes on how much extra time certain customers require. Looking back over six months of data may show that one "good customer" actually costs more in lost productivity than they bring in. Decisions become much easier when you have numbers instead of just frustration.

Would I fire a customer that spends a lot of money? absolutely! Why because if you don’t stand for something you’ll fall for anything and once you allow that bad behavior to enter your workspace, it would be extremely hard to stop it! Also to add to that,” monkey see monkey do “if you don’t know what that mean good luck!

Stress + Sanity over $$ all day. 

After years of dealing with the general public in business, I have learned money isn’t worth stress. Sometimes we choose to do it for different reasons and that depends on the season you’re in -life, business or personally. I’m now in the season of life where no money is worth my peace of mind or to have bad energy around me.