Performance Reviews for your Employees?

Great question - Maybe try using AI to spice up what you currently have??

When doing performance reviews I use the SHRM website. They have a paid tier but also have tons of free information and templates. It's a great starting point where you can tweak it to suit your specific needs. I think a big question would be what are you currently using and what are you looking to get out of the performance review? Is it a self evaluation style review or is it a peer review? These might help me be able to better guide you into a new more effective review questionnaire.

Sara

Our performance reviews are built around five key pillars, each designed to foster growth, accountability, and excellence within our team:

1. Work Quality

We evaluate the accuracy, consistency, and efficiency of your work. This includes attention to detail, meeting or exceeding standards, and overall contributions to the team's success. Metrics such as legitimate callbacks, customer reviews, and completed tasks are key indicators of quality.

2. Communication and Listening Skills

Effective communication is vital in every role. We assess your ability to clearly and professionally convey information, actively listen, and respond constructively to feedback. Specific focus areas include:

• Being a team player versus confrontational behavior.
• Interaction with customers and troubleshooting issues independently before escalating to management.

3. Attendance and Punctuality

Reliability is crucial for operational efficiency. We measure your ability to:

• Clock in and out accurately.
• Arrive on time for shifts and appointments.
• Complete jobs within the scheduled timeframe in Jobber to maintain workflow efficiency.

4. Initiative

Proactive contributions drive the company forward. We look for team members who take ownership of their work and actively seek opportunities to add value. Specific examples include:

• Capturing before-and-after photos of completed jobs.
• Setting up lawn signs and distributing 5-arounds (brochures/door hangers) to nearby homes to increase visibility.

5. Dependability

Dependable employees inspire confidence and trust. This includes consistency in meeting commitments, maintaining a positive attitude under pressure, and adhering to company standards. Key factors include:

• Keeping your vehicle clean and organized.
• Demonstrating driver accountability.
• Maintaining proper uniform and appearance.
• Ensuring no tools or equipment are left behind at the shop or job site.

By focusing on these core criteria, we ensure a fair, detailed review process that highlights individual strengths, identifies areas for improvement, and supports ongoing professional development. This structured approach helps us maintain a high-performing team dedicated to delivering exceptional results.