I think there some services and/or product upsells that are less salesy in my business. For instance after doing a foundation planting install we might push the customer to invest in irrigation through us which is a enhancement upsell but we push it for the customer to have better results of the product that we just installed. While upselling say landscape lighting is harder topic and you have to be more of a salesperson because its not a need and more of a luxury over irrigation.
That’s a great point about focusing on upsells that genuinely enhance the customer’s experience or the results of your service—it feels more natural when you’re truly adding value, like with irrigation after a foundation planting. It’s interesting how the conversation shifts with something like landscape lighting since it’s more of a luxury. Do you find certain approaches work better for introducing those types of upsells, like showcasing examples or highlighting how they can elevate the property?
