Online Booking and Communications Challenges
Hey Everyone,
We have some support questions we are hoping to get answers to and thought we would post it on here to see if any other users have found solutions to these challenges or are having the same challenges?
- Is there a way to edit the "On my way message”? We would like to customize the message and edit it to not provide our employees personal phone numbers but rather list our two way messaging number.
- We have the jobber Grow package, and are promoting our clients to utilize the two way messaging number for communications, so all of our team gets their message and can reply quickly. However we're concerned that if we ever move away from jobbers platform, we would lose this number and would therefore have missed communications. Is this a concern for others using this feature?
- We have been trying to implement the online booking feature on our website. However we are finding it is challenging that we cannot select what employees are available for certain services. Our exterior services guys are not able to do interior cleaning, and vice versa. We are wondering if there is a way to work around this or if Jobber has anything in the works?
- We have also found that the booking times for services is too limiting. We offer window cleaning and charge by the window pane, it takes 7 minutes to do an interior window pane and frame, but the lowest bookable time option is 15 min. This is resulting in a job being booked for twice as long as it will actually take, or showing that we do not have an available booking window and therefore losing out on the booking. Also, for services that take longer than 60 minutes, the next option is 90 minutes, that’s a big jump. Does Jobber have the ability to make services be set up by single minute units rather than 15 min and 30 min slots?
Thanks for any input and insights!
Hey Canadiana! Thank you for your questions! I recommend getting in touch with our Success Team as each business and workflow is different. Our team can find what works best for you. In the meantime, I can assist with the following:
1. You can edit the "On my way!" message to use your dedicated phone number (DPN). The steps to get this set up are listed in this article.
2. The DPN is only usable with Jobber; if you leave Jobber in the future, you will lose access to this number. If you have any concerns about this, our Success Team can help answer any questions.
3. We do not currently have a way to differentiate what team members can be booked for specific services. I am more than happy to share this feedback with our Product Development team, and I think it is a feature that other Jobber customers would benefit from as well!
4. We do not currently have a way to edit the time slot intervals outside of what you described. I will also include that feedback for our Product Team.
I hope the information shared was helpful. To contact our Success team, you can do so by phone 888-721-1115 ext 1, email support@getjobber.com or start a live chat by going to the ? top right corner > chat with us!
