Clocking in/out

The automatic location feature is the only option I can recommend, but I'm unaware of whether the technicians can use that data to support reconciling their hours at each site at the end of the day? 

While it takes time to implement, my recommendation is to utilize jobbers clock in and out features. We have 28 employees and they clock in and out for the day using jobber, and they clock in and out of each job. The gps is marked for each transaction and we did have to monitor them closely for about 6 months until they all realized we were not messing around. 

we have now been using it for 4 years and it’s amazing. We take that timesheet report and enter it into adp for payroll. It’s really helped us streamline our process. 

it’s hard implementing something new, but it is necessary to grow. I hope this helps - you can do it! 

Hi everyone, I'm back! So, it's been about 4 months since my original post about the clocking in/out on Jobber. While I appreciate all of your comments and feedback, I must give a shoutout to TheProcessCEO because their comment is the one I kept going back to for motivation and reassurance. They were right when they said it's hard implementing something new...hard is actually an understatement! But when the going got tough and I felt stressed or hopeless that this would never work, I kept reading their "...monitored them closely for about six months until they all realized we were not messing around" comment and it literally empowered my faith that everything would work out with repetition and diligence. 

All in all, I did not find an easy work around for clocking in and out. Our techs are currently clocking in/out through their Jobber app on their phones and I monitor them daily to approve hours. With the use of the waypoints, I can see if they are being honest with their times. It's still a work in progress, but it's getting easier and faster every day and I feel we've come a LONG way from when we basically had to start from scratch with this new system. I felt like a broken record with the techs with how everything needed to work, but with the help of my team (still to this day), it's working slowly but surely. The saying is absolutely right - Rome WASN'T built in a day! 

So again, thank you all for your encouragement and help! It's nice to have this forum to discuss questions or just to vent a little and regain motivation! :) Anyone out there struggling with the clock in/out like I was (seanroz, maybe you still?), I'm going to say exactly what TheProcessCEO said to me - You can do it!! 

This may not be something the Jobber can handle the way your previous provider did, at least as of today. Admittedly, it can be very difficult to find one platform that does everything - if only life was that easy!! 😎 Perhaps you can still utilize your old solution for the clock in/out feature specifically??

Hi Natalie! We are experiencing a similar hurdle, we use ADP for payroll and employees currently use their cell phones to clock in and out. This has created a mess on a weekly basis when payroll is due... hours of auditing, etc.

Please follow up if you find a solution, would love to hear potential fixes for this!

Have you submitted this feedback to Jobber support? 

Depending on your Jobber plan, you can create individual logins for your technicians, which will separate each worker’s timesheets. Keep in mind that personal clock-in time is different from tracking how long a job takes to complete. While Jobber provides tools to monitor this, it’s still important to have someone verify that the work is actually being done.

Regarding email setup, if your company uses a domain email service like Google Workspace, you can create a shared email such as workers@mycompany.com and use aliases like worker1@mycompany.com for each technician. This allows you to manage multiple accounts without incurring extra costs for additional email addresses.

Jobber can easily set up new users under these email aliases, and you’ll have control over actions like password resets. Workers don’t need full email access—just credentials to log in to the app. Ideally, you should provide a company device for this purpose to maintain control over your data and ensure it stays within your organization.

I hope this helps! Feel free to reach out if you need further assistance.