How did you know it was time to hire your first salesperson?
When did you realize you needed your first sales hire? And if you’ve already hired a rep, what’s one thing you’d do differently next time? 🎙️In this episode of Masters of Home Service, Doni Jones and Rich Camacho dig into: When it’s actually time to hire your first salesperson How to spot the right (and wrong) salesperson during interviews Onboarding plans, sales KPIs, and pay structures to motivate reps Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Do Electrical Contractors own a business or job?
A lot of guys say they “work for themselves.” But when I ask who controls their schedule — it’s the customer. When I ask what happens if they take a day off — the work stops. And if they stop answering the phone — the leads disappear. That’s not a business. That’s a job with more pressure. I built this visual because I lived it. The truth is: most contractors don’t own their time, they just own the stress. So I came to the conclusion: If you stop working and your income stops too… You don’t own a business ... you just own your own job. How do you guys feel about that ?Anyone using an ESOP?
I have recently heard about ESOPs a couple times over the past few weeks. It has me thinking this fits my culture and might be a good fit for my business. If you are running an ESOP can you share details about it? Does it work for you? What are the benefits? Has it helped team culture and morale/buy-in?How do you handle employees complaining about one another?
Every once in a while I have team members who will complain about one another. The problem is that some of the things they complain about are not things that I have a major problem with. I usually tell them that I have to choose my battles but the complaining is just a weight on me. I don't want the team member that is complaining to feel like I don't care, or don't hear them but sometimes its just not a hill I want to die on. Hope that was enough information to answer this. Look forward to hearing how some of you handle team dynamics. Thanks in advance!How to spot and hire top talent before your competitors do
🎙️In this episode of Masters of Home Service, Marco Radocaj and Rich Camacho break down: How to find coachable candidates How to write job posts that attract the right people 5 traits that set A-players apart ❓Question: When you’re hiring new techs, what qualities do you look for? Share in the comments below! Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How to SELL as an Electrician - Or are you just taking orders?
Most of us in the trades hate “sales.” The reality is, we are in a reactive market, we just take "orders". We wait for something to break and then we wait on a customer to choose us, out of multiple leads. What i found out, is we are no different from a Mcdonalds cashier. We are not selling, we are taking orders. So how can we change our position? Truth is, it’s not really sales focussed, what we need to do is filter out leads. Here’s the problem: We don’t get calls because people “want” us. We get calls when something is broken. That makes us reactive, not proactive. By the time they call, they’re already stressed, shopping around, or treating it like ordering a Big Mac. Even if we push maintenance packages, most customers see it as a luxury or “insurance,” not a need. So where does that leave us? Frustrated, stuck, and thinking we’re bad at sales. But that’s why I built out these Contractor’s Blueprint to sales, and we been testing it on instagram LIVE and youtube. Whats needed as Contractors: A way to filter out problem customers before they waste your time. A process that shows respect, builds trust, and educates. Actual sales scripts that help you respond when they hit you with “I need to talk to my spouse” or “that’s out of budget.” It’s about filtering who’s a real customer and who’s not. I want to hear from you, what’s your biggest challenge when it comes to sales as a blue-collar service provider?Podcast discussion: Stop Using Org Charts. Use This to Grow Faster.
Do you have any thoughts, stories, or feedback after listening to the episode? Comment below what stood out to you most! 👀 🌟 Do you have a system for keeping your team accountable? How is it working for you, and what impact has it had on your service business? 🌟 How do you empower your team to make decisions without running every little thing by you? What’s worked (or not worked)? Episode Overview Most business owners think they need an org chart. But what many really need is accountability. In this episode of Masters of Home Service, Forrest Derr—Fractional COO and owner of Derr Consulting—joins host Adam Sylvester alongside his client, business owner Jerry Jackson, to show how to structure your team so everyone knows exactly what they’re responsible for. You’ll learn how to cut daily chaos, reduce unnecessary calls, and hit your business goals faster. Show Notes: [01:31] The #1 leadership mistake service business owners make [02:09] Accountability vs. organizational charts: what’s the difference? [02:46] How an accountability chart cut 80% of Jerry’s calls [03:28] Real-world examples of accountability in action [07:34] How to empower your team to make decisions [08:28] The $500 vs. $50K decision-making rule [09:37] The “barrel of monkeys” ownership trick explained [12:57] What to do when someone’s in the wrong role [13:48] Using the “GWC” method to evaluate employees [16:34] Why your team needs a clear “North Star” to stay aligned [18:24] Building positions based on outcomes, not people 🚀 Want to put these tips into action? Download our free, customizable accountability chart template. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Do You Train Your Team to Think or Just Work?
Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset. The reason being most tradespeople aren’t struggling because they can’t do the work. They’re struggling because they were never taught how to: Speak with clarity Handle conflict Lead a crew Represent the business professionally These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. Thats why I'm curious: Do you train soft skills with your crew?I don’t really share this much —
I just passed the 100 contractors mark that I’ve been able to help through @buildnational. Now, a few of you have seen how I built a $1 million revenue electrical business in my first 4 years. And it had nothing to do with working harder. It’s actually the opposite. It came from securing long-term relationships/contracts, repeat/bulk work with service agreements attached. And the key to it all was understanding MY NUMBERS so I could stay competitive and still close the year at 42% NET profit. We’ve been featured in Forbes and, together, broken down stigmas around construction that keep contractors stuck. All of this—while traveling the U.S. sharing our story. At the end of the day, I just want to make sure you have everything you need to take full advantage of contracting. If you want to have a conversation or just connect, I’m here to serve.Contractors can build anything, but what about yourself?
Most contractors are masters of technical skill. We know the code. We know the tools. Even I know how to troubleshoot a issue in minutes. But here’s what I’ve learned: The business doesn’t grow unless you do. The plan only works if the person leading it has clarity. This graphic changed the way I approach leadership, not just as a contractor, but as a builder of people and systems.
