What's a job you'd hand off if you knew it'd be done right every time?

Question

Whether it's estimates, scheduling, field work, or customer calls, there's usually one task that's really hard to let go of. What’s yours?And if you've successfully handed something off, what finally gave you enough confidence to do it?In this Masters of Home Service episode, Austin Rogers (arogersavai​) and Sadi Ingallina (Grow Your Tree Co.) break down one of the toughest transitions for home service owners: stepping out of the field. They share lessons on hiring, training, creating SOPs, and building a business that doesn't depend on the owner being there every day.Never miss an episode of Masters of Home Service. Subscribe on Apple,&nbsp;Spotify, or wherever you get your podcasts.

homeownership · Answer

I liked the point about documenting the work. If everything stays in the owner's head, the owner becomes the system.

jj_bessette_406 · Answer

Training - hands down. Nearly everything else is to a point where I can delegate it, but training is not one of them. It is THE thing that keeps me trapped in the daily operations.

lisa · Answer

I hear you! Training can be especially tough to hand off. What part feels hardest to let go of for you?

Sadi and Austin share great tips on delegating and creating SOPs, but one possible starting point could be documenting a few common jobs in Google Docs or filming them as they’re done. You could use those resources to train your next hire, then have a trusted tech take the lead with future hires. At first, you can check in and guide them, then gradually step back as they get more comfortable owning the training.

lisa · Answer

Well said! 👏

Forum Discussion

What's a job you'd hand off if you knew it'd be done right every time?

4 Replies