How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.
How Do Solo Operators Find Reliable On-Call Help When Jobs Get Too Big to Handle Alone?
I would like a better way to keep track of my time. Since I ran in one person operation with occasional aside helper, I sometimes get overloaded with jobs. I think I can do. As a small one person handyman type jobs. I may get out on a job and find its way too much for one person and then I have to stop and try to find someone to help me. So I’ve tried using workers day workers and sometimes they work and sometimes they don’t. But whatever I’m looking for as far as parts, I know I can go to Home Depot and find what I need so I always depend on Home Depot and now I just need a way to find a reliable worker that is willing to be on call.Roll Call! Meet & introduce yourself to other Cleaning and Property Maintenance pros
If you’ve ever thought, “How are other businesses like mine handling this?” you’re in the right place! This space is for Cleaning and Property Maintenance industry pros to connect, compare notes, and talk shop with others who understand the day-to-day realities of running your type of business. 👋 Introduce Yourself Drop a comment and tell us: Your name Business name Industry Years in business Location (City/State/Province) Let us know if you’re joining us for LIVE networking on March 17 (more details below) The more context you share, the better connections you’ll make. 🙌 Pro tip: Search your city or state in the forum to easily find other pros in your area. 📅 Want to connect LIVE? We’re running a pilot to host virtual weekly LIVE Industry Networking starting on March 17, running until April 7. If you’d be interested in joining for the first or following sessions (don’t need to commit to all but you're welcome to join!), make sure to let us know in the comments. 🤝 Culture of this space Think of this forum board like a room full of peers who understand your world. Share what’s working. Ask real questions. Talk through challenges. The goal is to power your success and raise the standard of home service industries together. 💬 Looking for conversation starters? This space works best when conversations are industry-specific and experience-based. You might jump in with something like: “How are other [industry] pros pricing this service right now?” “Is anyone else seeing this shift in their market?” “What’s been working for you when it comes to ____?" 🤔 Why are industries grouped together? We’ve intentionally clustered similar industries to keep conversations active and relevant. These groupings reflect shared business models, operational challenges, and pricing conversations so you can learn from peers who “get it,” even if they’re not in your exact trade. If your question applies to all home service businesses, feel free to post in our broader forum boards. Pro tip: Check out the industry tags to get even more specific Looking forward to seeing this space come to life. 🚀When most calls you get are somewhat of an emergency, how do you handle that!?
I own and operate a pest control business, and anyone who has ever needed to call pest control, they typically want you there right away! I am sure there are other companies that operate under the same stress, and I wonder how they manage those calls that come in during a planned out day? Or calls that come in at the end of the day. Calls that come in on a Friday afternoon. Calls that come in during a busy week!
How are you handling admin overload as your cleaning business grows?
Hi everyone! I'm Pat, a VA who's spent some time supporting cleaning and home-service businesses (scheduling, client comms, invoicing, social media, lead gen) — and one thing I keep seeing across owners is how fast admin work piles up once you're managing a team and a growing client list. Curious how others here are handling it; are you doing it all yourself, has anyone brought on part-time help, or found tools/workflows that made a big difference? Would love to hear what's worked (or hasn't) for you.What Should Home Service Businesses Automate First to Save Time?
Small manual tasks start stacking up, catching up on follow-ups, re-adjusting scheduling, invoicing, review requests, the list goes on and on. Sound familiar? What’s one task you’re still doing manually that you know could be automated? What’s stopping you from setting it up?Are You Building a Business or Just Creating Yourself Another Job?
It’s easy as a small business owner to get caught up doing everything yourself. At what point do you start delegating, hiring, or putting systems in place so the business can operate without you being involved in every job? I’d love to hear how other owners are making that transition while still keeping quality and customer service high.Those who charge for inspections, do you have a flat rate or does it depend on the property?
I recently got a request for a rodent assessment for a house that is about 10,000 sqft, an absolute monster of a house with 6 levels, a 4 car garage (buddy has a McLaren 750S, Porsche 917, Ford GT and a Range Rover!!!), vehicle lifts, elevator, separate chef kitchen, indoor pool...the works! I told the homeowner my standard fee for a more modest sized house, and that I would have to triple that to be able to spend the time at their home and not feel rushed. They did agree and made no issue out of it but it did make me wonder how other people approach this. Then I found the issue areas and they were about 3-4 times as many as a regular house and the cost reflected that. More doors, vents, cracks, holes, utility lines...it was insane. Should I have kept the inspection charge the same knowing I would find many many more holes or was it smart to up the inspection charge?
