Should you stop serving neighborhoods that don’t produce route density?
I had to make this decision in my own business. Early on, I said yes to customers 35–45 minutes outside our core area because I wanted the revenue, reviews, and growth. Over time, those accounts became expensive in ways that didn’t show up on the invoice. More windshield time, more miles, fewer stops per hour, and harder routes for the team. We eventually started looking at which cities were producing our best customers and tightened our advertising around those areas. I also had to let go of an original client who had been with us for more than 4 years because she was simply too far outside where the business had grown. That wasn’t an easy conversation. But a $100 monthly customer can look very different financially when they require a 30-minute detour every visit. Revenue alone doesn’t tell you whether an area is worth serving. At what point do you stop advertising to an area or let existing outlier customers go?Here is the Hiring Help you have been waiting for!
Hiring can be one of the biggest obstacles when you are running a business on your own or growing your team. I have been there, and learned plenty along the way! On November 17, I am joining Jobber and Rich Camacho from BlueRecruit for a free live webinar. We will share practical tips to help you find, hire, and keep your next great team member. Bring your hiring questions and join the conversation. I would love to see you there! Register here!Is Jobber's dedicated business phone number a game changer for small businesses?"
So i had a brake and was watching reels and saw that Jobber offers a dedicated business phone number that lets customers text and call while keeping everything tied to your business. That's definitely A game changer 💪... For those of you using it: • Has it helped you win more customers? • Do clients respond more when they recognize your business number? • Is it better than using your personal cell phone or services like Google Voice? • Would you pay extra for this feature, or is it something every CRM should include?How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.Are You Building a Business or Just Creating Yourself Another Job?
It’s easy as a small business owner to get caught up doing everything yourself. At what point do you start delegating, hiring, or putting systems in place so the business can operate without you being involved in every job? I’d love to hear how other owners are making that transition while still keeping quality and customer service high.Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?How are you handling vehicle setup and organization for your rigs this season?
Hey everyone, I'm looking to dial in some efficiency on the service setup and wanted to see what's working best out in the field for other contractors. Between managing day-to-day tools, chemical storage, hoses, and quick-access gear, vehicle organization can make or break a busy workday. What's your go-to shelving, rack, or box setup in your rig? Any specific modifications or DIY tricks you’ve done to keep everything secure and easy to grab? If you could change one thing about how your current service vehicle is laid out, what would it be? Drop your thoughts, setups, or lessons learned below—always interested in seeing how others keep their operations streamlined!
