Forum Discussion

FredHodgeJr's avatar
FredHodgeJr
Jobber Ambassador
6 days ago

How do growing service businesses keep teams aligned with company values while scaling?

How do you keep your team aligned with company values when you’re scaling and adding new people quickly?

Curious what habits or rituals have worked well.

3 Replies

  • All of our conversations go back to our core values.  We had an issue with a team and we broke trust and respect with the client.   Our conversation with the team was on how hard we work at gaining Trust and Respect and it takes a second to lose it, and you might never be able to get it back. 
    We use Slack to communicate with the team.  I post a lot about us as a company and how we show up.  At our annual planning meeting coming up I want to focus on what does being a professional cleaner mean.   This is everything from our core values and how we do the work.  

  • I plan on bringing on 5 employees this year. I'll be having meetings with them once a week discussing any field problems, things they're doing well, motivating them, ETC. Read the book Extreme Ownership, it talks all about this topic and will transform your mindset as a leader. You have yo be the one reminding the team of the mission, having the broader view.

  • Oh man, this is the age old question! Actually one question I myself have, and I will be looking for guidance at the Jobber Summit. I want to know how the values I have built my company on will be reinforced by any potential employee I take on.

    I think passionately engaging, team meetings or outings, showing them your dedication and leading by example is the best foundation to start with.