We used to have a full time admin at $22 per hour. We now have 2 VAs in the Philippines that we hired through NinjaVA. They vetted them and we trained them and we essentially have 2 for less the price of 1. But, aside from cost, the best part is they took the process I already had, and they made it better and documented it. They learned jobber and they are so much better than any admin we’ve ever had in house. My recommendation to grow would be to definitely hire an admin so that you don’t miss a call. And try the VA route! It’s intimidating at first and you may need to try a few before you find the right fit. But it’s worth it!
Really really appreciate the insight. Have a call with Ninja VA Monday.
do you / yall have a solid priced / features VOIP call software that you recommend?
I'll jump back in here but I'm a huge fan of Google Voice - we're already using the Google Workspace anyway so it's a good fit for us. I have the upgraded package Google Voice Premier, which includes an autoattendant and I can keep adding seats. It can be used on a physical phone, computer, and any mobile device and it's super easy to separate out business and personal calls. I also imported my number that I had previously through Vonage, and it's a pretty robust package that will handle our business needs as we continue to grow and evolve.
