Tell your team the client's name before every job. Not just the address.. the name.
When my crew knows they're cleaning a yoga studio where people show up barefoot at 6AM, or a luxury flagship that opens in 48 hours, they stop thinking about the mop. They think about the standard. That one shift changed everything at for us. The other thing I do, after every job I call out one person by name in our group chat. Not "great job team." Specific. Public. Real. Most of my crew has never had a manager notice their work. When I do, they show up differently every single time. Recognition costs nothing. It builds everything. Cat C- Founder & CEO, Civic Spark Cleaning Co|Do you ever negotiate your pricing, or is the price always firm?
I’ve been hearing some service pros say never budge on your pricing. While others think flexibility wins more deals. My question for you is: Are you firm on pricing or open to negotiation? And how do you confidently handle price objections? Especially for big-ticket jobs? In this Masters of Home Service episode, Kevin Cook and AnatolyNaz2000 share their expert advice, including: Why knowing your numbers builds negotiation confidence Strategies for holding firm on pricing without losing the sale Turning objections into approvals with the right mindset Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Non-profit thrift store drunk removal
We collect donations in Massachusetts. We mainly get a call from a friend or neighbor that says they have some items that we will come and pick up. We like to advertise reusable junk removal as a service. Any pointers on how to teach out to companies that have already collected junk that we want to check for reusable items like clothes and working household appliances?
Invoice update via API
Jobber does not allow invoices to be updated and closed/marked as paid from externally. We use Xero as our main accounting system as it hooks into or bank. Every time we mark an invoice as paid in Xero, we need to manually close the corresponding invoice in Jobber. I have raised this multiple times with Jobber but it is not on their roadmap. Hoping there are more people out there with the same requirement to help boost this post so that Jobber can do something about it. Unless someone has found another way to do it. This will save at 30+ hours a month of man hour to change every invoice.
Can you restrict which employees use certain equipment without it being considered discrimination?
Hello we clean homes businesses and farms stalls kennels. we clean up after horses goats chickens several different cleaning methods. depending on the customer we have a unique need when it comes to cleaning equipment, not the typical cleaning equipment our main employee is autistic and we want to expand to hire more people on the spectrum. of course we would have to vet completely. how would you decide if certain employees can or cannot use specialized cleaning equipment? For the most part, rakes. But we also need a small backhoe that will only be used by specific people in the business. Would we be in trouble for discrimination? How would we protected?
