Building and Keeping a Team Engaged
Hi Everyone, I wanted to see how do you build your business? We are a mostly residential cleaning company in Calgary, Alberta, Canada. I say mostly residential because we also do some commercial cleaning but our main business is reoccuring cleaning. I have been plugging along for 15 years and it took me many tries to get the right people on the bus in my office. I find these people a blessing as I know with our size I would not be able to run it all on my own. Now we have our office admin (customer service, scheduling, social media, other tasks), supervisor (babysit the team, hiring - firing, performance management, quality assurance and feedback from clients) and part time sales rep (follow up on leads, networking). These people are solid and I wanted to ask how do you keep them engaged, invested and continously learning. What outside trainings worked for you team? What perks? Rewards? Thanks a million!48Views3likes4CommentsReports for future jobs
Hello, I recently started managing my parents cleaning business. It is growing quick and appointments are getting a bit much. They dont use the jobber app as it is too much technology for them, they are older. So I assign jobs to an account and then simplify the data and print it out for them. I like reports where I can easily manage the data in excel however there isnt an option for future jobs. Day sheets are too crowed and I can't modify the information on them. I find myself having to do a lot of copy and paste. Any thoughts on how I can do this?17Views1like1CommentNon billable hour tracking in Jobber (time clock workarounds)
I use Jobber and am finding the Time Clock feature too limited for my needs. While I don’t plan on switching from Jobber any time soon, I wanted to reach out to the community to see what others have done in this situation. I can’t imagine I’m the only one facing this issue. My main concern is that the "General" time clock category hides too much information. Having only the options for clocking "Job Time" or "General" time leaves a lot of room for error, in my opinion. For example, when a team member has a slow day and completes various "overhead" or "non-billable" tasks, it all gets lumped under "General" time. For our company, these tasks include picking up chemicals from a supplier, fixing a headlight on a truck, delivering door hangers, etc. Relying on team members to make their own notes after the fact or expecting an admin to remember these details later feels unsustainable. If we see that a team member has clocked 5 hours on a job and 3 hours under "General" time, it could easily be mistaken for them simply forgetting to clock out for the day. My team is small, but I imagine this issue is even more pronounced in larger teams. Can anyone suggest workarounds or solutions they’ve found? Maybe I need to put more focus on verifying these manual adjustments, but that feels quite labor-intensive. Thanks!223Views3likes15CommentsLet's get specific! What are your top cleaning tools & pieces of equipment for commercial cleaning?
Hey guys, I wish I had a refined list of the best solutions, tools & equipment when I first started out. Lets get really specific and share what are your best tools, equipment & solutions for on the job, that saves you time, money and energy? 1.) High Dusting 2.) Low Dusting 3.) Disinfecting 4.) Scrubbing 5.) Hard Floor Cleaning 6.) Carpet Cleaning 7.) Wood Cleaning 8.) Window Washing 9.) Stainless Steel Cleaning 10.) Eco Friendly Solutions Bonus 11.) Must haves in the cleaning bag!44Views3likes2CommentsDo you utilize battery-powered tools?
Handheld battery-powered tools have come a long way from their first iterations, especially over the past few years. I've started making the switch away from gas-powered equipment throughout the last few seasons for my business and have found the switch to be positive for my workflow and bottom line. This is a trend I believe will continue as batteries become more powerful and long-lasting. Are you utilizing any battery-powered equipment and, if so, do you have any favorites you'd like to share??143Views3likes8CommentsJobber Campaigns Tips and Tricks
I love the Campaigns feature. I build a newsletter with it every month and I only sent it to clients to haven't booked with us for over 4 years at first, then each month I drop the months since serviced section down to raise the number of past clients reached. I do this so I don't overwhelm the phone lines, and eventually I will just have all the clients get it each month. I also tag my unsubscribe clients so they will never get a newsletter in the future, since right now each month is a one off campaign. I can adjust the filters to keep them out of the loop. I wish there was a way to add a gif file though. I add Before and After pics that I edit together on Canva, which is doing the trick for now to get the point across. One more tip that I've been playing with for my newsletters is using Dall.e on Chat GPT to create a header image that will be specific to our industry. I'd love to hear any other tips and tricks!103Views4likes6CommentsGood/Better/Best Quotes
I own a residential cleaning company. We offer anything from one-time cleans to recurring...standard cleanings to top-to-bottom deluxe. I have been with Jobber 2018, but I am frustrated with the inability to send out a quote with good/better/best options and am thinking of moving to a different CRM. How do you all deal with this - I don't want to send out 3-4 different quotes. Currently, I send a quote for initial service, then I follow up via email with pricing for different options. But, this is not the ideal solution..and conversion rates on this method are not great. I am thinking of demoing ServiceTitan, but hopefully, someone has a better solution that I haven't thought of.103Views3likes4CommentsContract - Elite Gym/Fitness Center Cleaning
Hey everyone! I currently own a Residential Cleaning business and I'm trying to move into Commercial. One of my current clients are opening an Elite Fitness Center. They are working on construction/renovations now. What type of equipment, products and is there a checklist - would you recommend for cleaning a fitness center, how should I price and what type of things should be in the service agreement. Should I ask them to do the Post Construction Cleaning? What tools would I need? I'm so excited I've been giving this opportunity and I don't want to mess it up! I'm working on hiring but no one wants to work! Thanks for any advise! Your DUSS Bunnie!😁115Views0likes4CommentsOnbaording Software for new hires
I am in the process of hiring for my residential cleaning business. Is there any software that is like a database for keeping track of employees? I saw a software by Pipehire. I like the platform, but when I called to inquire I was not happy with how the person answered the phone. Made me question if it was legit or not. I am new at hiring so I just wanted to make sure I doing the process correctly and having a software with checklist to keep track would be helpful.72Views3likes3Comments