Where To Find OSHA-Compliant Safety Training Materials?
Hi - my husband and I own a small lawn care company. We are working on some training materials for subcontractors we hire due to an osha complaint that was received. Was curious if anyone has any suggestions on the best companies that supply training materials for equipment safety, ppe, weather hazards and heat illness prevention? We think it would be beneficial to have the employees take an online course with a completion certificate for each topic so if that's something anyone has more info about I'd love to hear what company you used to help you with this and why?How Do You Roll Back a Major Change?
Have you guys ever made a major organizational change then needed to go back? This last year I tried to help buy back some of my time and created a Project/ Operations manager position so I could focus on sales and marketing. It's been a bumpy road to say the least. I first tried to hire two guys from outside the organization, I really thought I did my due diligence but it didn't work out with either of those guys. One guy I learned after a week (lol) the other took me a month and a half. On our third guy, I promoted from within and it seemed like it was working but here we are almost two full quarters in and we have less capacity because I haven't been successful in finding a replacement for him in the field, and we are making less money on jobs because ... well it's a combination of things but he might not be a fit for the position. I'm thinking I need a more decentralized approach since essentially we are at the same revenue number as last year when we didn't have his big overhead position. So the question is - how do you roll that back? Is it possible to make a change like that without alienating the person I'm demoting? Would it be easier to demote if I'm citing financial and structural changes for the company? What's ya'll take on that.Are You Building a Business or Just Creating Yourself Another Job?
It’s easy as a small business owner to get caught up doing everything yourself. At what point do you start delegating, hiring, or putting systems in place so the business can operate without you being involved in every job? I’d love to hear how other owners are making that transition while still keeping quality and customer service high.Do you still want every lead that comes into your business?
When I first started, the answer was absolutely YES. 😂 If someone wanted a cleaning quote, I wanted that job. I didn’t care where they lived, what day they needed, what kind of service they wanted, or whether they were actually a good fit for us. A lead meant potential money, and turning down money felt crazy. As we’ve grown, I’ve realized that not every lead is a good lead and not every dollar of revenue is good revenue. Some jobs look great until you factor in the drive time. Some want a schedule that completely disrupts your routes. Some are looking for a level of service you don’t provide. And sometimes you can tell during the very first conversation that their expectations and your business just aren’t going to be a good match. I think one of the hardest parts of growing has been learning that saying no to the wrong client can actually leave room for the right one. We’ve become much more selective about the work we take on, and I don’t necessarily see turning down a lead as “losing business” anymore. Sometimes it’s protecting the business you’ve already built. Has growth made you more selective about the leads you accept? What are the things that make you immediately think, “We’re probably not the right company for this one”?Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?If Someone Gave You $1,000 for Business Tools, Where Would You Spend It?
Imagine you had $1,000 to invest back into your business tomorrow. Would you spend it on software, equipment, marketing, automation, training, or something else? What investment would create the biggest return for your business?
