I Got a New Truck - Now Everyone Wants a Raise
This happen to anyone in here? haha man I tell you what. I've been driving second hand cars for basically my whole life. I sold a couple work vehicles and finally splurged on a nice pick up so I have something to pull a dump trailer then all of a sudden everyone wants a raise. This post is more about me thinking out loud but let me think through what's occurring for that kind of cause and effect. I always thought I paid well but first thought was ... do I pay well enough? My gross profit is mostly around our goals as a company (50%) so maybe I need to raise prices to help my guys out more. Or maybe: 1) My relationship with my team has become transactional. Everyone is always there for the paycheck but I've been neglecting the relational aspect of the company. Less team get togethers as of late. Less checking in with everyone to see what's up with their lives. From their perspective, well if I have to be here, I should be making as much as possible. 2) I don't have incentives in place so they can earn more outside their hourly. I've been wanting to do this for a while but this is a sign I need to do this now. Maybe we've reached a breaking point with this. 3) I'm doing something to embolden them to ask for a raise immediately after a big transaction Funny thing about it is I'm leasing and the lease payment isn't that much but I was curious if this happened to anyone before and how they dealt with it.Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?Job Quick Sand - What Do You Do When Things Go Sideways?
We are on a job right now where we are in a bit of job quick sand and nothing can go right. We have been working with this client for years on a number of projects but this is the biggest one we've done. A bunch of tile in the kitchen, painting kitchen cabinets, and replacing all their doors. Fairly straight forward. It all started with something they didn't like about the tile layout in one section. No big deal easy fix. Then they were nit picking the paint job before it was done. Still not that big of a deal. Then it started when the doors we ordered were delivered damaged. We were only doing one at a time but the door they asked us to install was in their master bath. Now they don't have a door till the replacements come in. Then they started asking for add on tasks but complaining about the price. Then they approved a quote for gutters but I guess the wife wanted vinyl and the husband wanted aluminum. He comes home and flips out because his wife approved vinyl gutters. Then the replacement doors arrived and and were the wrong ones. All the while the husband calls me everyday at the end of the day to discuss the plan. Some of this is our fault, some of this is out of our control but either way it's putting stress on the team and myself. What do you guys do when you start to get in that quick sand?Is Jobber's dedicated business phone number a game changer for small businesses?"
So i had a brake and was watching reels and saw that Jobber offers a dedicated business phone number that lets customers text and call while keeping everything tied to your business. That's definitely A game changer 💪... For those of you using it: • Has it helped you win more customers? • Do clients respond more when they recognize your business number? • Is it better than using your personal cell phone or services like Google Voice? • Would you pay extra for this feature, or is it something every CRM should include?
