How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.Has anyone here ever built a community partnership from the ground up?
Has anyone here ever built a community partnership from the ground up? im not just curious about the end result. i want to know how it actually came together. What ìt was, and how did you approach people to get them on board, and keep it going? what were the mistakes, and what would you do different next time I’m trying to learn what makes a partnership actually work long term because just like my llc i want it to lastWhat's one Jobber feature you wish you had started using sooner?
I've been exploring how different home service businesses use Jobber, and it's interesting that two companies can use the same software in completely different ways. What's one feature, workflow, or habit that made you think: "I wish I'd known about this six months ago." Whether it's scheduling, quoting, invoicing, client communication, reminders, or something else, I'd love to hear what's made the biggest difference for your business. Hopefully this thread helps newer members discover some hidden gems too.What’s your biggest green flag (or red flag) during a property walkthrough?
Hey everyone! Let’s talk about that initial interaction with a potential client. We’ve all walked onto a job site or a residential property and just known instantly how the experience was going to go—before we even handed over an estimate. Sometimes it's a subtle cue from the homeowner, and sometimes it's the state of the property itself. When you're quoting a job, what is one major "green flag" that tells you a customer will be amazing to work with, or a "red flag" that makes you consider raising your prices or walking away? Let’s swap some stories and see what common signs we all look out for! 👇Roll Call! Meet & introduce yourself to other Construction and Home Improvement pros
If you’ve ever thought, “How are other businesses like mine handling this?” you’re in the right place! This space is for Construction and Home Improvement pros to connect, compare notes, and talk shop with others who understand the day-to-day realities of running your type of business. 👋 Introduce Yourself Drop a comment and tell us: Your name Business name Industry Years in business Location (City/State/Province) Let us know if you’re joining us for LIVE networking on March 17 (more details below) The more context you share, the better connections you’ll make. 🙌 Pro tip: Search your city or state in the forum to easily find other pros in your area. 📅 Want to connect LIVE? We’re running a pilot to host virtual weekly LIVE Industry Networking starting on March 17, running until April 7. If you’d be interested in joining for the first or following sessions (don’t need to commit to all but you're welcome to join!), make sure to let us know in the comments. 🤝 Culture of this space Think of this forum board like a room full of peers who understand your world. Share what’s working. Ask real questions. Talk through challenges. The goal is to power your success and raise the standard of home service industries together. 💬 Looking for conversation starters? This space works best when conversations are industry-specific and experience-based. You might jump in with something like: “How are other [industry] pros pricing this service right now?” “Is anyone else seeing this shift in their market?” “What’s been working for you when it comes to ____?" 🤔 Why are industries grouped together? We’ve intentionally clustered similar industries to keep conversations active and relevant. These groupings reflect shared business models, operational challenges, and pricing conversations so you can learn from peers who “get it,” even if they’re not in your exact trade. If your question applies to all home service businesses, feel free to post in our broader forum boards. Pro tip: Check out the industry tags to get even more specific Looking forward to seeing this space come to life. 🚀When do you offer discounts or "discounts"?
In home services, it can feel like customers are always looking for a deal. But after years in the business, our approach is pretty simple: we don't discount. Not because we're rigid — but because our pricing is already fair. We charge what the job is worth, and we stand behind that number. The only times we'll budge: If something goes wrong on our end — If we made a mistake or fell short, a discount is the right thing to do. It's not a handout, it's accountability. If we have to reschedule — Life happens. If we're the ones pushing a job back, we think it's only fair to make that right for the customer. Outside of those two situations? We hold firm. I've heard some people "discounting" on the invoice as a pricing strategy but it's not actually a discount. When you discount freely, you train customers to always ask. You undervalue your work. And honestly, the customers who only show up when there's a deal aren't usually the ones you want long-term. The right customers understand that quality costs what it costs. What about you? Do you have a rule for when discounts are on the table, or do you play it by ear? Would love to hear how other home service businesses handle this.Who Here Has Had Success with Yard Signs?
I'm a part of Home Service Accelerator and one of the main things they recommend is to use unbranded yard signs and put them in high value areas to get leads. It's a volume play. Basically you put out 100 signs but if you book one job (in my industry) it pays for the $400 in yard signs you spent (plus your time). Now I should mention I haven't been super consistent with this which I believe could be my issue. I also don't know who would hit up a yard sign for a kitchen remodel BUT you never know. My process to find where to put them is to go on the USPS website and find the mail routes with the highest average income then determine which streets to put it on from there. Is anyone else using this strategy? I'd love some pointers if you are having some success with it.
