What's one Jobber feature you wish you had started using sooner?
I've been exploring how different home service businesses use Jobber, and it's interesting that two companies can use the same software in completely different ways. What's one feature, workflow, or habit that made you think: "I wish I'd known about this six months ago." Whether it's scheduling, quoting, invoicing, client communication, reminders, or something else, I'd love to hear what's made the biggest difference for your business. Hopefully this thread helps newer members discover some hidden gems too.Building community partnerships
Has anyone here ever built a community partnership from the ground up? im not just curious about the end result. i want to know how it actually came together. What ÃŽt was, and how did you approach people to get them on board, and keep it going? what were the mistakes, and what would you do different next time Iâm trying to learn what makes a partnership actually work long term because just like my llc i want it to lastOne of the best insights I've picked up from this community this week...
I recently started a discussion asking: "What's one Jobber feature you wish you had started using sooner?" One response really stood out to me. The member mentioned that while many businesses use Jobber to manage jobs, schedules, quotes, and invoices, one feature that often gets overlooked is the Marketing Suite. The point they made was simple but powerful: Many of us do a great job serving customers, but we don't always stay connected with them after the work is done. Instead of only reaching out when it's time to sell something, sending regular educational emails and staying active on social media helps keep your business top of mind. When customers eventually need your services again, or know someone who does they're much more likely to remember you. They also shared that Jobber's upcoming Marketing Calendar will make planning emails and social posts much easier, especially for teams that collaborate on marketing. It got me thinking, How many of us already have a list of past customers but rarely communicate with them? A simple monthly email with seasonal tips, maintenance reminders, or homeowner advice could be enough to keep those relationships alive. I'm curious: How often do you market to your existing customers, and what's worked best for you? I'd love to hear what others are doing.
$100K lesson - What contract language protects contractors when hidden conditions change the scope of a renovation job?
Hey all, first post. I'm Chad, founder of Great Raven Renovations Ltd. We're based on Salt Spring Island, BC, and run renovation, roofing, decks, and structural work across Salt Spring, the Cowichan Valley, and South Nanaimo. Started the company in January 2022 after walking away from a stable off-island job rather than compromise how I wanted to work. Almost four years in now. Has been a hard, useful run. The reason I'm here: most of what I've learned came the expensive way. Over those years I've put well over $140,000 into building this business â and lost more than $100,000 of it. Failed hires who couldn't hold a craftsmanship standard. Clients who exploited weak contract language to underpay or walk on finished work. Each one left a mark. What changed isn't that we got smarter on people â it's that we built a system around the kinds of losses that almost killed the company. A few of the pieces that came directly out of disputes: Hidden-conditions clause in the master contract. Written after a project where opening a wall doubled the real scope and the client refused to acknowledge it. Signed change orders with price and schedule impact before work happens. Written after a job where verbal "just add this" requests turned into three weeks of unpaid labour. Before/during/after photo record on every job, including substrate conditions. Written after a homeowner claimed two months post-completion that something was never done â when in fact it was, and we had nothing to prove it. Completion walkthrough before the final draw is invoiced. Written after a final-payment dispute that should have been a 10-minute conversation on site. One accountable point of contact (me) instead of a rotating dispatcher. Written after we tried it the other way and watched communication fail in real time. None of that came from a course. It came from losses. The process exists because of disputes, not in spite of them. Curious how others here handle this â specifically the hidden-conditions problem. On older island homes we open walls and find things nobody could have priced. What language are you using in your contracts to protect both you and the homeowner when the unknown shows up? Anyone landed on wording that actually holds when a client pushes back? Appreciate the community. Looking forward to learning from you. â Chad Great Raven Renovations Ltd. Salt Spring Island, BC
Claim your Territory!
Hello Jobber Community, My name is Mario Visin, Founder of Group7 Home Services LLC. We joined the Jobber community with a spirit of collaboration, learning, and service to the home services professionals who keep our homes, neighborhoods, and communities running. I believe the home services industry is entering one of the most important seasons in its history. Blue-collar workers are becoming entrepreneurs by the thousands. Handymen, roofers, painters, landscapers, installers, restoration experts, and specialty trade professionals are no longer just working jobs â they are building businesses, serving families, and creating the foundation for generational opportunity. The home services industry represents hundreds of billions of dollars in economic activity each year. Large suppliers, big-box retailers, and national construction brands have created tremendous wealth from this industry. Yet the heart of the industry has always been the person swinging the hammer, climbing the ladder, knocking the door, answering the emergency call, and doing the work that homeowners depend on. That person is you. That person is me. That person is the blue-collar professional who deserves better systems, better connection, better opportunity, and a clearer path toward building a meaningful life through the trades. One thing I have noticed across many industries is that people often struggle to connect with one another in ways that truly make a difference. We are entering a time where connection and community will matter more than ever. The future will not only belong to the biggest brands or the largest companies. It will belong to those who learn how to connect, serve, collaborate, and build trust with one another. At Group7 Home Services, we are designing a Live-Work-Play vision for the trades â a curriculum and platform strategy focused on helping home services professionals serve one another, grow together, and build wealth through shared relationships, better systems, referral opportunities, and a service-first mindset. This is not just about jobs. It is about lifestyle. It is about family. It is about creating a future so compelling that the next generation sees the trades as a path of pride, ownership, entrepreneurship, and purpose. Strategy matters. Systems matter. Technology matters. But the real transformation begins when good people come together with humility, discipline, and a desire to serve the need before serving the self. I believe larger technology companies serving the trades, including platforms like Jobber, play an important role in this new era. The right technology can help blue-collar entrepreneurs run smoother businesses, communicate better with customers, organize their teams, and create more professional experiences for the homeowners they serve. But technology alone is not the full answer. The real power comes when technology, community, service, craftsmanship, and vision meet at the same table. Group7âs broader mission is Building Thriving Cities by helping people connect around housing, entrepreneurship, education, and local economic opportunity. We believe the home services professional has a major role to play in that transformation because every strong city begins with strong homes, strong workers, strong families, and strong relationships. I am a visionary, and I understand that vision must be protected, refined, and shared with care. But I also believe the home services industry is ready for a new conversation â one centered on dignity, ownership, connection, and a higher conscious level of capitalism where the smaller parts come together to create something greater than any one person could build alone. The big brands we know today started with a dream, a strategy, and a willingness to work for decades. The next great wave of wealth creation may come from like-minded people linking their common threads together, weaving a much larger blanket of opportunity for families, workers, entrepreneurs, and communities. Being part of a community is just the beginning. How we connect matters. Relationships are everything. Work like your life depends on it. Best, Mario Visin Founder, Group7 Home Services LLCHas Anyone Tried Using AI for Mock Jobs Scenarios/Simulations?
As a new entrepreneur without clients yet, I've been using AI to run mock business scenarios and simulations to build experience and sharpen my processes. I've used it for logistics coordination, compliance reporting, project management, administrative support, client communications, scheduling challenges, and document management. It's been a useful way to practice decision-making, identify gaps in my systems, and gain confidence before working with actual clients. Just thought I'd share the idea. If you haven't tried using AI for business simulations yet, it may be a useful exercise while you're building your company and preparing for future opportunities.
Do handwritten thank you notes still make a difference?
Random thought: Have handwritten thank you notes become a thing of the past? In a world of emails, texts, and automated follow ups, I wonder if a simple handwritten note stands out more today than it did 20 years ago. Do any of you send them to customers, employees, referral partners, or vendors? If so, have you seen an impact? Curious to hear what others are doing and whether personal touches like this still move the needle.
